Support and After-Sales Service
Al Khatib Company for manufacturing aluminum and wooden cutting machines ensures that all machines are tested before sale or shipment. We offer a 3-year warranty for manufacturing defects only, excluding electrical motors.
Warranty Terms: Covered under warranty:
  • All malfunctions and replacement of defective parts resulting from factory production processes are conducted free of charge.
  • An invoice is issued to the customer for shipping costs of the part only.
The warranty does not cover damage resulting from the following:
  • Failure to comply with the rules stated in the user manual.
  • Improper use of the machine or not using it for its intended design purpose.
  • Use of poor quality and non-genuine manufacturing tools.
  • The device is not clean and preventive maintenance is not applied by the customer.
  • Damages that may occur during transportation within the workshop or when moving the machine to another facility.
  • Natural disasters (lightning, fire, floods).
The warranty does not cover damages that may occur during faulty operation of the device.

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